myEKshop.in
Welcome to myekshop.in ("Website", "MyEKShop", "we", "us", or "our"). These Terms & Conditions govern your access to and use of myekshop.in and your purchase of products through our Website.
By accessing, browsing, registering on, or purchasing products through myekshop.in, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these Terms, please do not use the Website.
myEKshop.in is an online shopping platform operated by EK Textiles for displaying and selling products to customers.
We reserve the right to modify, suspend, or discontinue any part of the Website or its services at any time.
You must provide accurate and complete information when creating an account or placing an order.
By using myEKshop.in, you confirm that:
Certain features may require you to create an account.
You are responsible for:
We reserve the right to suspend or terminate accounts that contain false information or are involved in fraudulent, abusive, or unlawful activity.
We make reasonable efforts to ensure that product names, descriptions, images, sizes, colours, prices and other information displayed on the Website are accurate.
However:
If an error is identified in product information or pricing, we reserve the right to correct the error and, where appropriate, cancel the affected order.
All prices displayed on myEKshop.in are in Indian Rupees (INR) unless otherwise stated.
Prices may include or exclude applicable taxes depending on how the price is displayed.
We reserve the right to change product prices at any time without prior notice.
The price applicable to an order will generally be the price displayed at the time the order is successfully placed, subject to correction of any obvious pricing or technical error.
myEKshop may provide discounts, coupons, promotional offers, cashback, or other promotional benefits from time to time.
Unless specifically stated:
The specific terms displayed with an offer will apply to that offer.
When you place an order on myEKshop.in, you are making a request to purchase the selected product(s).
An order is considered accepted only when we confirm the order through the Website, SMS, email, WhatsApp, or another authorized communication method.
We reserve the right to:
If an order is cancelled after payment has been received, the eligible amount will be refunded through the applicable payment method or refund process.
myEKshop.in may provide payment options such as:
Payments may be processed through third-party payment gateways.
myEKshop.in does not normally store complete card or banking credentials. Payment information may be processed by the relevant payment service provider according to its applicable terms and security practices.
An order will be processed subject to successful payment authorization where prepaid payment is selected.
If a payment fails but your bank account has been debited, please contact us with the order and transaction details.
The payment may be subject to reconciliation between the payment gateway, banking institution and myEKshop.in.
Refunds for failed or unsuccessful transactions will be processed according to the applicable payment gateway and banking timelines.
We will make reasonable efforts to deliver products to the address provided during checkout.
Delivery timelines displayed on the Website are estimates and may vary because of:
Customers are responsible for providing a correct and complete delivery address and contact number.
We are not responsible for delivery failures caused by incorrect or incomplete information provided by the customer.
Applicable shipping or delivery charges, if any, will be displayed during checkout before the order is completed.
Shipping charges may vary based on:
Free-shipping offers, where available, are subject to the conditions specified with the relevant offer.
A customer may request cancellation before the order has been dispatched, subject to the order status and applicable cancellation policy.
Once an order has been dispatched, cancellation may not be possible. In such cases, the customer may need to follow the applicable return or replacement procedure.
Return or replacement eligibility depends on the product category and the return policy applicable to the particular product.
Where a return or replacement is permitted:
Certain products may be non-returnable for reasons including hygiene, safety, customization, or applicable manufacturer restrictions.
The product-specific return policy displayed on the Website will prevail where it differs from these general terms.
If you receive a product that is damaged, defective, incomplete, or different from the product ordered, please contact myEKshop customer support as soon as reasonably possible.
We may request:
After verification, we may provide an appropriate remedy, which may include replacement, return, refund, or another resolution permitted under the applicable policy.
Where a refund is approved, the refund amount and method will depend on the reason for the refund and the original payment method.
Refund processing may take additional time depending on the payment gateway, bank, card issuer, or other financial institution.
Shipping charges, convenience charges, promotional discounts, or other amounts may be treated according to the applicable refund policy.
Cash on Delivery ("COD") may be available only for selected products, locations, order values, or customers.
We reserve the right to restrict COD availability where there is a history of repeated cancellations, non-acceptance of deliveries, suspected misuse, or other legitimate reasons.
Customers agree not to:
All Website content, including but not limited to:
is owned by or licensed to myEKshop.in or its respective owners unless otherwise stated.
You may not reproduce, modify, distribute, publish, sell, or commercially exploit such content without prior written permission.
myEKshop.in may use third-party service providers for:
Use of such services may be subject to the terms and policies of the relevant third-party provider.
We aim to keep myEKshop.in available and functioning properly. However, uninterrupted availability cannot be guaranteed.
The Website may occasionally be unavailable because of:
To the extent permitted by applicable law, myEKshop.in shall not be liable for indirect, incidental, special, or consequential losses arising from the use of the Website or delay or inability to access the Website.
Nothing in these Terms is intended to exclude or limit any consumer rights or liability that cannot legally be excluded or limited under applicable Indian law.
myEKshop.in will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, floods, fire, epidemics, government restrictions, strikes, transportation disruptions, war, civil disturbances, telecommunications failures, or major technical failures.
myEKshop.in reserves the right to investigate and take appropriate action against transactions that appear fraudulent, abusive, suspicious, or inconsistent with normal purchasing behaviour.
Actions may include:
Your use of myEKshop.in is also subject to our Privacy Policy, which explains how we collect, use, store and protect personal information.
The Privacy Policy should be read together with these Terms & Conditions.
We may update these Terms & Conditions from time to time.
Updated Terms will be published on myEKshop.in with the revised effective date.
Your continued use of the Website after changes are published constitutes acceptance of the revised Terms, subject to applicable law.
These Terms & Conditions shall be governed by the laws applicable in India.
Subject to applicable consumer-protection laws and jurisdictional requirements, disputes relating to myEKshop.in may be subject to the jurisdiction of the competent courts having jurisdiction over the place of the business/operator.
Nothing in these Terms & Conditions is intended to take away or restrict rights available to consumers under applicable Indian consumer-protection laws.
Where applicable, customers may exercise their statutory rights in addition to the rights provided under myEKshop.in policies.
For questions regarding orders, payments, delivery, returns, refunds, or these Terms & Conditions, customers may contact myEKshop.in through the contact details published on the Website.